How can we help you?
Welcome to our FAQ section! Here you will find answers to the most frequently asked questions regarding orders, shipping, and returns.
If your question is not answered here, you can always contact us at kontakt@marraken.de – our customer service will be happy to help you.
Frequently Asked Questions
How do the sizes run?
Our products are usually cut a bit wider.
To help you choose the perfect size, we have provided a detailed size chart on each product page.
How does a return work?
It's simple: Send a short message to our support team at kontakt@marraken.de.
Once we receive your request, we will process the return within 2-3 business days.
What should I do about manufacturing defects?
Should a product be faulty, please contact our support team directly at kontakt@marraken.de.
We will find a suitable solution as quickly as possible – straightforward and customer-oriented.
How long does shipping take?
Your orders will be processed as quickly as possible.
Delivery time is generally 3–7 business days, depending on the destination and order volume.
Do you also ship internationally?
Yes, we ship our products worldwide. Our goal is to provide you with fast and reliable delivery – no matter your location.
Are there shipping costs?
🇩🇪 Germany: 4.95€
🇦🇹Austria: 6.95€
🇨🇭 Switzerland: 7.95 Fr
🇪🇺 EU: 6,99€
🇺🇸 USA: 6,99$
How does the order and shipping process work?
After completing your order, you will first receive an order confirmation via email.
Delivery usually takes about 3–7 days, depending on the destination. Once your package is on its way, we will send you a tracking number so you can track your delivery at any time.
Once your order has been delivered, you will also receive a delivery confirmation via email.
I haven't received an order confirmation. What can I do?
We are sorry! In most cases, this is because the email address was entered incorrectly or the confirmation email ended up in the spam folder.
If you don't find it there, please contact us at kontakt@marraken.de and provide your full name, shipping address and phone number - we will help you immediately and find your order.